Privacy Policy

Effective date: October 16, 2025

HookPoint Provisions LLC (“HookPoint USA,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order, or interact with our services. By using our site, you agree to the practices described here.

1) Information We Collect

Account & Order Info: name, email address, billing/shipping address, order details, and notes you provide at checkout.
Payment Info: payment method details are processed securely by our payment processors (e.g., Stripe, PayPal). We do not store full card numbers on our servers.
Communications: emails and messages you send to customer support.
Device/Usage Data: IP address, browser type, pages viewed, referring/exit pages, timestamps, and similar analytics data (via cookies and pixels).
Marketing Preferences: newsletter opt-ins and consent choices.

2) How We Use Your Information

To process and fulfill orders, including shipping and returns.
To provide customer support and respond to your inquiries.
To personalize your experience and improve our website and products.
To send transactional messages (order confirmations, updates) and—if opted in—marketing communications.
To detect, prevent, and address fraud or security issues.
To comply with legal obligations and enforce our terms.

3) Cookies & Similar Technologies

We use cookies, pixels, and similar technologies to operate our site, remember your cart, improve performance, and analyze traffic. You can manage cookies via your browser settings. Some features may not function without certain cookies.

Types of Cookies We Use

Essential: required for core functionality (e.g., cart, checkout).
Performance/Analytics: help us understand site usage and improve content.
Functional: remember preferences (e.g., language, region).
Advertising/Retargeting (if enabled): deliver relevant ads and measure campaign performance.

4) Sharing Your Information

We do not sell your personal information. We share data with trusted service providers only as necessary to operate our business:

Payment Processors: to securely process payments (e.g., Stripe, PayPal).
Shipping & Logistics Partners: to deliver orders and handle returns.
IT/Hosting/Analytics: to host our site and analyze performance.
Fraud Prevention & Security: to protect accounts and our store.
Legal Compliance: when required by law, regulation, or legal process.

5) Data Retention

We keep your information only as long as needed for the purposes described in this policy—such as fulfilling orders, complying with legal obligations (tax/audit), resolving disputes, and enforcing agreements.

6) Your Choices & Rights

Marketing: You can unsubscribe from marketing emails at any time by using the link in the email or contacting us.

Access/Update: If you have an account, you can review and update certain information in your account settings or by contacting us.

California Privacy Rights (CCPA/CPRA)

If you are a California resident, you may have the right to request access to, deletion of, or correction of your personal information; to opt out of “sale” or “sharing” (as defined by law); and to limit the use of sensitive personal information. To exercise rights, contact us at the email below or use our “Do Not Sell or Share My Personal Information” link (if applicable).

EEA/UK/Swiss Users (GDPR)

Where GDPR applies, our lawful bases include contract (processing orders), legitimate interests (e.g., site security, improvement), consent (e.g., marketing or certain cookies), and legal obligation (e.g., tax). You may have rights to access, rectify, erase, restrict, or object to processing, and to data portability. You may also lodge a complaint with your local supervisory authority.

7) Children’s Privacy

Our site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate action.

8) Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9) International Transfers

If you access our site from outside the United States, your information may be transferred to, stored, and processed in the U.S. and other countries where our service providers operate. We take steps to ensure appropriate protections consistent with applicable law.

10) Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

11) Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective date.” Continued use of our site after changes means you accept the updated policy.

12) Contact Us

If you have questions or requests regarding this Privacy Policy or your personal information, contact us at:

Email: customerservice@hookpointusa.com
We will do everything we can to respond in a timely manner; please allow up to 3 business days before emailing us again.

Note: This Privacy Policy is provided for general informational purposes and does not constitute legal advice. For specific compliance requirements (e.g., CCPA/CPRA, GDPR, state privacy laws), consult your legal advisor.

Optional links you may add: Privacy Request Form • Do Not Sell or Share My Personal Information • Cookie Preferences